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- [Responsibilities]
- Deliver strategic and operational support for Opportunity to Cash sales process utilizing Salesforce.com to improve and maximize sales productivity
- Ensure data accuracy in CRM, Order Management and Finance systems. This requires the verification that all sales quotations and invoices are created accurately.
- Ensure invoices are compliant to local tax requirements and reported accurately in global management reporting.
- Raise credit memo requests and track to successful delivery.
- Provide daily support to the Sales teams and clients handling their inquiries, troubleshoot problems, or explain business processes / systems usage in the local language.
- Set up and conduct, on a regular cadence, communication for existing functionality or sales business processes or as part of a release of a new function or process.
- On-board Sales Reps, Clients and Resellers on sales process, newly live product and timelines.
[Requirements]
- Minimum Associate Degree with experience in sales administration / sales operations
- Excellent customer service and communication skills
- Ability to organize and prioritize tasks
- Familiar with Salesforce or other CRM systems
- Proficiency in English and Korean
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