As a Senior Developer Relations Manager, you will be working with the biggest names in the gaming industry to drive success with your customers from our cutting edge Cloud product suite. You will be part of a global team of DRMs and a dedicated list of gaming clientele will be yours to collaborate with and own the success of.

In this role you’ll be working closely with and influencing counterparts in sales, solution engineering, marketing, engineering, developer support and operations, making a huge impact to some of Unity’s biggest customers and the business as a whole. Strategic and creative thinking are qualities that come easily to you as you intimately uncover your user’s technical needs and address them instinctively. As a trusted advisor to your customers, you’ll be critical in building their success with Unity’s Cloud products and to support this, you’ll be creating well-formed, data-driven success plans for your customers to enable the longer term achievement of both the customer’s and Unity’s goals.

If this sounds exciting to you, and you’re a technical leader with your fingers on the pulse of the latest cutting edge Cloud, hosting, and gaming tech, we want to hear from you!

[Responsibilities]

- You will be responsible for ownership of the technical relationship of some of the largest gaming customers that Unity has across a suite of cutting-edge Cloud products
- Monitor and drive customer “health” to drive customer success and ultimately ensuring customer’s outcomes are always achieved and managed
- A creative problem solver, you will need a troubleshooting mindset and strong collaboration skills to work with other technical teams in the business to ensure the user’s needs are met
- Planning and strategizing are in your DNA; planning for big events, such as game launches or content drops are a big part of ensuring your customer’s success, as well as coordinating “war rooms” where appropriate to ensure consistent proactive customer support
- You always think of users first, sharing and escalating key customer feedback to relevant stakeholders and leadership around the business to be the voice of your customers
- You will frequently manage a host of internal and customer-facing projects to ensure the continuous improvement of process, workflow and most importantly, the customer experience
- You will be constantly striving for improvement around the business by running key retrospectives on major events that impact your customers and ensuring that other departments and stakeholders address relevant issues that are key to our customer’s success