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• Advanced understanding of Organized Play and Wizards Play Network programs/events is preferred.
• Advanced understanding of the Wizards Play Network and experience supporting hobby retailers is preferred.
• Experience working in a hobby retail environment and/or working as a tournament organizer is preferred.
• Experience working with Retailers and Store Owners that carry hobby products (E.g. Table top board games, Trading Cards games, etc.) is preferred.
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• High School Diploma or equivalency is required.
• BA/BS degree is preferred.
• 2+ years experience working in a sales or retail environment.
• Proficiency in English language skills required.
• Ability to work effectively with strong attention to detail required.
• Strong customer focus and problem-solving skills required.
• Advanced understanding of customer service principles, skills, and techniques is required.
• Ability to work with consumers for problems resolution in a positive and helpful manner.
• Able to learn and adapt quickly in a demanding service and ecommerce environment.
• Good computer literacy, especially in e-mails communication and Microsoft Excel required.
• Basic phone competency including the ability to manage call times and execute solid call handling techniques.
• Good written and oral communication skills
• Ability to perform job working within designated process parameters.
• Ability to work effectively with diverse groups.
• Willing to learn and acquire new skills and adapt performance accordingly.
• Some travelling required.
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